Privacy Policy

How We Handle Your Personal Data

Privacy Policy

Stichting Haags Dierencentrum processes personal data. We want to inform you clearly and transparently about this. In this privacy statement, we answer the most important questions about the processing of personal data by Haags Dierencentrum.
What are personal data?
There are data that say something about you. For example, your name, address, age. When (a combination of) these data can be traced back to you, we speak of personal data. For example, your address or email address. But also your first name combined with your date of birth. When others have such personal data, they must handle it carefully. Photos and videos are also considered personal data.

Whose personal data does Haags Dierencentrum process?
Haags Dierencentrum processes personal data of people with whom we have, want to have, or had a direct or indirect relationship. This includes, for example:
• Employees and volunteers active at Haags Dierencentrum.
• Customers who show interest in or have purchased a service or product from Haags Dierencentrum.
• Donors who support Haags Dierencentrum financially in achieving its statutory goals.
• People connected to companies or organizations with whom we have, want to have, or had a relationship.

Who is responsible for processing my personal data?
Haags Dierencentrum processes personal data in Docasoft or OVAS, the administrative applications used by Haags Dierencentrum and related systems.

For what purposes does Haags Dierencentrum process personal data?
If you enter into a relationship with Haags Dierencentrum as a donor, customer, volunteer, or employee, we need personal data. With your data, we can properly assist you and ensure the correct registration of your relationship with us.
Once you have a relationship with Haags Dierencentrum, we want to serve you well. We use your name and address, for example, to contact you and keep you informed about relevant matters. Your bank account number is used for direct debits or refunds. If you ask a question, we process your data to help you as best as possible.
Data may also be used for promotional or marketing purposes if you have given consent—for example, to inform you about new activities or services. If you no longer wish to be contacted, you can unsubscribe by clicking ‘unsubscribe’ at the bottom of our emails or by sending an email to us.
Finally, data is processed for practical matters, such as supporting administrative processes related to adoption, donations, relinquishment, boarding, and so forth.

Cookies or similar techniques we use

Stichting Haags Dierencentrum uses only technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your user experience. They ensure the website works properly and remember your preferences. They also help us optimize our website. You can opt out of cookies by adjusting your browser settings to block cookies or delete previously stored cookies.

Frequently Asked Questions

Does Haags Dierencentrum also process special personal data? Special personal data are sensitive data, for example, about health, criminal records, ethnicity, or race. We only process special personal data if required by law, with your consent, or if you request it and it is necessary for our service. Haags Dierencentrum actively checks that data not permitted by law to be stored, such as a social security number (BSN), are not registered.
How does Haags Dierencentrum handle my personal data?
Your personal data are carefully stored and not kept longer than necessary for normal use within the foundation or the purpose for which we work.

Who has access to my personal data?
You can always access your personal data by requesting insight from Haags Dierencentrum. Employees who need access for their role may view your data.

Sharing personal data within Haags Dierencentrum
If we want to use data for a different purpose than originally processed, this can only happen if the purposes are closely related. For example, when you register for an event and contact details are retrieved from administration. Haags Dierencentrum cannot and may not share data with external parties.

Sharing personal data with third parties
Haags Dierencentrum does not sell your data to third parties and only provides data when necessary to fulfill our agreement with you or comply with legal obligations. We sign processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. Stichting Haags Dierencentrum remains responsible for these processes.

How long are my data retained?
Haags Dierencentrum retains your personal data no longer than strictly necessary for the purposes for which they were collected. For shelter clients, no retention periods apply; we strive to keep data current. For boarding clients and donors, the retention period is two years.
Data of volunteers and employees are destroyed after five years. Legal regulations apply to the retention of these data.

Which rules apply to personal data processing?
Haags Dierencentrum is bound by applicable laws and regulations regarding personal data processing. We do not make decisions based solely on automated processing that can have significant consequences for individuals—meaning decisions made by computer programs without human involvement.

Where can I direct questions or complaints?
For questions or complaints about personal data processing by Haags Dierencentrum, you can contact us via kantoor@haagsdierencentrum.nl. We respond as soon as possible, within four weeks. You also have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), at:
https://autoriteitpersoonsgegevens.nl/en/contact-us/report-violation

Changes to the privacy policy
Haags Dierencentrum reserves the right to make changes to this privacy policy. We recommend reviewing this privacy policy regularly before using your data on the website to stay informed about updates. You can save or consult this privacy policy anytime via our website:
www.haagsdierencentrum.nl

What is personal data?

Personal data is information that says something about you. For example, your name, address, or age. When one or more pieces of this information can be traced back to you, we refer to it as personal data. For instance, your email address, or your first name combined with your date of birth. When third parties have such data, they must handle it carefully. Photos and videos are also considered personal data.

Whose personal data does Haags Dierencentrum process?
Haags Dierencentrum processes personal data of people with whom we have, wish to have, or have had direct or indirect relationships. Examples include:
• Employees and volunteers active at Haags Dierencentrum.
• Clients who show interest in or have previously used Haags Dierencentrum’s services or products.
• Donors who support Haags Dierencentrum financially to help achieve our statutory goals.
• Individuals connected to companies or organizations with whom we have or seek relationships.

Who is responsible for processing my personal data?
Haags Dierencentrum processes personal data using Docasoft or OVAS, the administrative systems of Haags Dierencentrum and related applications.

For what purposes does Haags Dierencentrum process personal data?
If you wish to establish a relationship with Haags Dierencentrum as a donor, client, volunteer, or employee, we need your personal data. This allows us to assist you properly and correctly register the desired relationship.
Once you have a relationship with us, we want to serve you well. For example, we use your name and address to maintain contact and provide relevant information. Your bank account number is used for direct debits or refunds. If you ask a question, we process your data to help you as best as possible.
Data may also be used for promotional or marketing purposes if you have given consent, for example, to inform you about new activities or services. If you no longer wish to be contacted, you can unsubscribe by clicking ‘unsubscribe’ at the bottom of our emails.
Lastly, we process data for practical matters, such as supporting administrative processes related to adoption, donations, boarding, and more.

Cookies or similar techniques we use
Haags Dierencentrum uses only technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone. These cookies are necessary for the website’s technical operation and ease of use. They ensure the website works properly and remember your preferences. They also help us optimize the website.
You can opt out of cookies by adjusting your browser settings to block cookies or delete previously stored cookies.

Frequently Asked Questions

Does Haags Dierencentrum process special personal data? Special personal data are sensitive, such as health information, criminal records, ethnicity, or race. We only process such data if required by law, with your consent, or upon your request when necessary to provide our services. Haags Dierencentrum actively ensures that data prohibited by law, like a social security number (BSN), is not recorded.
How does Haags Dierencentrum handle my personal data?
Your personal data is stored securely and only kept as long as necessary for the foundation’s normal operations or the purpose for which it was collected.

Who has access to my personal data?
You can always request access to your data from Haags Dierencentrum. Additionally, some staff members may access your data when required by their role.

Data exchange within Haags Dierencentrum
If we want to use your data for a purpose other than originally intended, this is only possible if the purposes are closely related. For example, if you register for an event and your contact details are retrieved from our administration. Haags Dierencentrum does not share data with external parties.

Sharing personal data with third parties
Haags Dierencentrum does not sell your data to third parties and only shares data when necessary to fulfill our agreement with you or comply with legal obligations. We have data processing agreements with companies handling your data on our behalf to ensure the same level of security and confidentiality. Haags Dierencentrum remains responsible for these processes.

How long is my personal data retained?
Haags Dierencentrum retains your personal data only as long as strictly necessary to fulfill the purposes for which it was collected.
No fixed retention period applies to asylum clients; we strive to keep their data up to date. For boarding clients and donors, data is kept for two years.
Data for volunteers and employees is destroyed after five years, in accordance with legal requirements.

What rules apply to personal data processing?
Haags Dierencentrum follows all applicable laws and regulations regarding personal data processing. We do not make decisions based solely on automated processing that could significantly affect individuals—such decisions always involve human review.

Where can I direct questions or complaints?
For questions or complaints about personal data processing, contact Haags Dierencentrum at info@haagsdierencentrum.nl. We respond as soon as possible, but no later than four weeks.
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Changes to the privacy policy
Haags Dierencentrum reserves the right to update this privacy policy. We recommend reviewing it regularly to stay informed. You can view or save this policy on our website: www.haagsdierencentrum.nl.