Frequently asked questions
Frequently asked questions
On this page, you will find a comprehensive overview of the most frequently asked questions about shelter dogs, shelter cats, adoption and surrendering at the Haags Dierencentrum, as well as what to do if your own pet goes missing. We explain step-by-step how our process works, which rules apply, and what you can expect from us. This gives you a clear and honest picture of the adoption process, the care for our animals, and the practical matters involved. This way, you can start your search for a perfect match for both you and the animal well-prepared and with confidence.
Below you will find an overview of frequently asked questions
What are your opening hours?
The Haags Dierencentrum is open by appointment only. This allows us to take enough time for both you and our animals. We are open for appointments from Monday to Saturday, between 12:30 PM and 3:30 PM.
Can I just drop by to see the animals?
No, spontaneous visits are not possible. You can fill out a form for a dog or a cat, and then we will make an appointment with you.
How do I apply for a shelter dog?
Are you interested in a dog? Please fill out the form on that dog’s page. We will then make an appointment with you.
How do I apply for a shelter cat?
Are you interested in a specific cat on the website? Please fill out the form on that cat’s page. We will then make an appointment with you.
If you would like to be introduced to several cats or kittens, please email kat@haagsdierencentrum.nl. Always include your phone number.
How much does it cost to adopt a shelter dog?
Dog from 1 year: €280
Dog under 1 year: €330
These costs contribute to care, medical care, food, vaccinations, and microchip registration, among other things.
How much does it cost to adopt a shelter cat?
- Cat from 1 year: €175
- Cat under 1 year: €190
These costs contribute to care, medical care, food, vaccinations, and microchip registration, among other things.
Can I pay by credit card?
No, payment is only possible by debit card.
Why do I sometimes have to wait for a dog or cat?
Not every animal fits every situation. We only place animals once they are ready for adoption and there is a good match. This sometimes takes time, but it prevents disappointment.
Why am I not allowed to see all the dogs?
Walking past kennels causes a lot of stress for dogs. Stress can lead to health problems and distorted behavior. That is why we work with targeted introductions.
Why do I have to talk to a caretaker first?
Our caretakers know the animals well. Based on your situation, we look at whether a dog or cat really suits you. Only then does an introduction follow.
Why can't a dog go home the same day?
A dog cannot go home immediately because it is important that a good match is formed first. For both the dog and the new owner.
Multiple introductions give the dog the chance to calmly get used to new people. This helps to build trust and reduce stress. At the same time, future owners get a more realistic picture of the dog’s behavior, character, and needs.
In addition, it is a big and long-term decision. By not acting hastily, you prevent impulsive choices and increase the chance of a successful, permanent placement.
Are shelter dogs house-trained?
That varies per dog. Some dogs need to be house-trained again. You will always receive personal advice.
Are all cats and dogs neutered or spayed?
Yes, cats older than 6 months are neutered beforehand. Kittens sometimes go home earlier and can come back to us later for neutering or spaying. Upon adoption, you sign an agreement to have the animal fixed.
Most dogs are only placed once they have been spayed or neutered. An exception is sometimes made for very large breeds. These dogs and puppies can come back to us later for neutering or spaying. Upon adoption, you sign an agreement to have the animal fixed.
Can I reserve a cat or kitten?
No, cats and kittens are not reserved to prevent disappointment.
Do you always have kittens?
Kittens are mainly available from March through September. Outside of this period, there are fewer or no kittens in the animal shelter.
How long can kittens be left home alone?
8–12 weeks: max. 4 hours
12–20 weeks: max. 5 hours
20–24 weeks: max. 6 hours
From 6 months: max. 8 hours
These rules are essential for their health and development.
Can I surrender my dog or cat to you?
Do you live in The Hague? Then you can surrender your pet by appointment. There are costs associated with this.
Email to:
Please note: there is not always room to take in an animal, and it also depends on the medical situation whether the animal can be admitted.
Why do I have to pay a surrender fee?
These costs contribute to care, medical care, and any behavioral therapy during the stay.
My dog or cat is missing, what should I do?
Email as soon as possible to:
Always include your phone number in this email and a description/photo of your pet. Our staff will check if your animal has arrived at the Haags Dierencentrum.
Also check the pages for missing cat and missing dog for information on what else you can do to find your pet as quickly as possible.
Want to prevent your pet from going missing? Always have your dog or cat microchipped and ensure it is correctly registered with a recognized database.
Why do animals go into quarantine first?
By law, an animal shelter holds stray animals for at least 14 days before they are rehomed. This gives owners time to find their pet. During these 14 days, the animals are also kept in quarantine. They are monitored for symptoms, which prevents the spread of any potential diseases.
I can't adopt an animal, how can I help?
You can help by:
Becoming a volunteer
Contributing financially
Starting fundraisers or donating materials
View all possibilities on the Help out page.
Do you have any more questions?
Do you still have a question after reading the frequently asked questions and answers? Then please contact us
Please note: we are open by appointment only.
Address
Opening hours
We are open by appointment only.
- Monday to Saturday 12:30 PM to 3:30 PM
- Closed on Sundays
