Privacy Policy
Stichting Haags Dierencentrum processes personal data. We would like to inform you about this in a clear and transparent manner. In this privacy statement, we answer the most important questions about the processing of personal data by the Haags Dierencentrum.
What is personal data?
This is information that says something about you. For example, your name, address, and age. When (a combination of) this data can be traced back to you, we refer to it as personal data. For example, your address or email address. But also, for instance, your first name together with your date of birth. When others have that personal data, they must handle it carefully. Photos and videos are also considered personal data.
Whose personal data does the Haags Dierencentrum process?
The Haags Dierencentrum processes personal data of people with whom we have, want to have, or have had a direct or indirect relationship. This includes data from:
• Employees and volunteers active at the Haags Dierencentrum.
• Customers who show interest in or have purchased a service or product from the Haags Dierencentrum.
• Donors who support the Haags Dierencentrum in achieving its statutory goals through a financial contribution.
• People associated with a company or organization with which we have, want to have, or have had a relationship.
Who is responsible for processing my personal data?
The Haags Dierencentrum processes personal data in Docasoft or OVAS, the administrative applications of the Haags Dierencentrum and related applications.
Why does the Haags Dierencentrum process personal data?
If you enter into a relationship with the Haags Dierencentrum as a donor or customer, or if you want to start working as a volunteer or employee, we need personal data. With the help of your data, we can assist you correctly and ensure the proper registration of your desired relationship.
Once you have a relationship with the Haags Dierencentrum, we want to provide you with good service. For example, we use your name and address details to maintain contact with you and inform you about related matters. We use your bank account number for collections or refunds, and we also process your data when you ask a question to help you as best as possible.
Data can also be used for promotional or marketing purposes if you have given permission for this. For example, to inform you about a new activity or service from the Haags Dierencentrum. Do you no longer wish to be contacted? You can indicate this by clicking ‘unsubscribe’ at the bottom of the relevant email or by sending an email to:
Finally, there are practical matters for which we process data. For example, to support administrative processes regarding adoption, donations, surrenders, boarding, etc.
Cookies, or similar techniques, that we use
Stichting Haags Dierencentrum only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone during your first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. Additionally, you can delete all information previously stored via your browser settings.
Frequently Asked Questions
Does the Haags Dierencentrum also process special categories of personal data?
Special personal data are sensitive details, such as health, criminal record, ethnic data, or data concerning race.
We only process special personal data if we are required to do so by law, with your consent, or if you ask us to. In the latter case, we only process this data if it is necessary for our services.
The Haags Dierencentrum actively checks that data which may not be stored by law, such as a BSN (Citizen Service Number), is not registered.
How does the Haags Dierencentrum handle my personal data?
Your personal data is stored carefully and no longer than is necessary for normal use within the foundation or the purpose for which we work.
Who can access my personal data?
You can, of course, access your personal data yourself by asking the Haags Dierencentrum for insight into the registration. Employees of the Haags Dierencentrum who need access based on their role can view your data.
Exchange of personal data within the Haags Dierencentrum
Do we want to use data for a purpose other than that for which it was originally processed? We can only do so if there is a close relationship between the two purposes. For example, if you register for an event and contact details are retrieved directly from the administration for that purpose. The Haags Dierencentrum cannot and may not exchange data with external parties.
Sharing personal data with third parties
The Haags Dierencentrum does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Stichting Haags Dierencentrum remains responsible for these processes.
How long is my data stored?
Stichting Haags Dierencentrum does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. No retention periods are maintained for shelter customers, and we strive to keep the data up to date. For boarding customers and donors, the retention period is two years.
Regarding volunteers and employees, the data is destroyed after five years. Legally determined regulations apply to the storage of this data.
Which rules apply to the processing of personal data?
When processing personal data, the Haags Dierencentrum is bound by the applicable laws and regulations. The Haags Dierencentrum does not make decisions based on automated processing about matters that could have (significant) consequences for individuals. This refers to decisions made by computer programs or systems without human intervention (for example, an employee of Stichting Haags Dierencentrum).
Where can I go with a question or complaint?
For questions or complaints about the processing of personal data by the Haags Dierencentrum, you can always contact the Haags Dierencentrum via kantoor@haagsdierencentrum.nl. We respond to requests as quickly as possible, but within four weeks. We would also like to point out that you have the option to file a complaint with the national supervisor, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Changes to privacy policy
The Haags Dierencentrum reserves the right to make changes to this privacy policy. It is recommended to consult this privacy policy for the use of your data on the website, so that you are aware of the changes. You can save this privacy policy yourself or consult it via the website www.haagsdierencentrum.nl.
Cookie statement last updated on 2025-12-03 by Cookiebot:
Necessary (6)
Necessary cookies help make a website more usable by enabling basic functions like page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| __cf_bm | www.aethon.nl | This cookie is used to distinguish between humans and bots. This is beneficial for the website to create accurate reports on website usage. | 1 day | HTTP cookie |
| CookieConsent | Cookiebot | Stores the user’s cookie status for the current domain | 1 year | HTTP cookie |
| PHPSESSID | haagsdierencentrum.nl | Tracks user session status for all page requests. | Session | HTTP cookie |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website to create accurate reports on website usage. | Persistent | HTML local storage | |
| rc::c | This cookie is used to distinguish between humans and bots. | Session | HTML local storage | |
| test_cookie | Used to check if the user’s browser supports cookies. | 1 day | HTTP cookie |
Statistics (2)
Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| _ga | Registers a unique ID used to generate statistical data on how the visitor uses the website. | 2 years | HTTP cookie | |
| _ga_# | Collects data on the number of times a user has visited the website, as well as dates for the first and most recent visit. Used by Google Analytics. | 2 years | HTTP cookie |
Marketing (28)
Marketing cookies are used to track visitors as they visit different websites. Their goal is to display advertisements that are tailored and relevant to the individual user. These ads thus become more valuable for publishers and third-party advertisers.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| __Secure-ROLLOUT_TOKEN | YouTube | Pending | 180 days | HTTP cookie |
| __Secure-YEC | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTTP cookie |
| _fbc | Meta Platforms, Inc. | This cookie is used by Facebook to display targeted advertisements based on visitor behavior and preferences across multiple websites – The cookie contains an encrypted ID with which Facebook can identify the visitor on websites. | 3 months | HTTP cookie |
| _fbp | Meta Platforms, Inc. | Used by Facebook to deliver a series of advertising products, such as real-time bidding from third-party advertisers. | 3 months | HTTP cookie |
| _gcl_au | Used by Google AdSense to experiment with the efficiency of advertisements on websites using their services. | 3 months | HTTP cookie | |
| _gcl_ls | Tracks the conversion rate between the user and the advertising banners on the website – This serves to optimize the relevance of the advertisements on the website. | Persistent | HTML local storage | |
| IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking on one of the advertiser’s ads for the purpose of measuring an ad’s effectiveness and presenting targeted ads to the user. | 400 days | HTTP cookie | |
| LAST_RESULT_ENTRY_KEY | YouTube | Used to track user interaction with embedded content. | Session | HTTP cookie |
| lastExternalReferrer | Meta Platforms, Inc. | Determines how the user came to the website by registering their last URL address. | Persistent | HTML local storage |
| lastExternalReferrerTime | Meta Platforms, Inc. | Determines how the user came to the website by registering their last URL address. | Persistent | HTML local storage |
| log/error | Meta Platforms, Inc. | Used to detect and log potential tracking errors. | Session | Pixel tracker |
| LogsDatabaseV2:V#||LogsRequestsStore | YouTube | Used to track user interaction with embedded content. | Persistent | IndexedDB |
| pagead/1p-conversion/#/ | Tracks the conversion rate between the user and the advertising banners on the website – This serves to optimize the relevance of the advertisements on the website. | Session | Pixel tracker | |
| pagead/1p-user-list/# | Used to track whether the visitor has shown interest in specific products or events across multiple websites and detects how the visitor navigates between sites – This is used for measuring advertising efforts and facilitates the payment of referral fees between websites. | Session | Pixel tracker | |
| remote_sid | YouTube | Necessary for the implementation and functionality of YouTube videos on the website. | Session | HTTP cookie |
| ServiceWorkerLogsDatabase#SWHealthLog | YouTube | Necessary for the implementation and functionality of YouTube videos on the website. | Persistent | IndexedDB |
| TESTCOOKIESENABLED | YouTube | Used to track user interaction with embedded content. | 1 day | HTTP cookie |
| topicsLastReferenceTime | Meta Platforms, Inc. | Collects data about the visitor across various websites. This data is used to make advertisements more relevant. | Persistent | HTML local storage |
| VISITOR_INFO1_LIVE | YouTube | Attempts to estimate user bandwidth on pages with integrated YouTube videos. | 180 days | HTTP cookie |
| YSC | YouTube | Registers a unique ID to track statistics of which YouTube videos the user has seen. | Session | HTTP cookie |
| YtIdbMeta#databases | YouTube | Used to track user interaction with embedded content. | Persistent | IndexedDB |
| yt-remote-cast-available | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTML local storage |
| yt-remote-cast-installed | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTML local storage |
| yt-remote-connected-devices | YouTube | Stores the user’s video player preferences with embedded YouTube video | Persistent | HTML local storage |
| yt-remote-device-id | YouTube | Stores the user’s video player preferences with embedded YouTube video | Persistent | HTML local storage |
| yt-remote-fast-check-period | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTML local storage |
| yt-remote-session-app | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTML local storage |
| yt-remote-session-name | YouTube | Stores the user’s video player preferences with embedded YouTube video | Session | HTML local storage |
Unclassified (10)
Unclassified cookies are cookies that we are still classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| mcforms_event_88771785 | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-experienceConfigVersion | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-lastEvents | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-pageviews | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-session | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-sessionId | Mailchimp | Pending | Session | HTTP cookie |
| mcforms-88771785-state | Mailchimp | Pending | Persistent | HTML local storage |
| mcforms-88771785-timeQueueEvents | Mailchimp | Pending | Persistent | HTML local storage |
| multiFbc | Meta Platforms, Inc. | Pending | Persistent | HTML local storage |
| WMF-Uniq | WikiMedia | Pending | 1 year | HTTP cookie |
