Complaints procedure
Do you have a complaint?
At the Haags Dierencentrum, we find it important that everyone is satisfied with our services. Are you dissatisfied or would you like to report something? You can submit a complaint via our Haags Dierencentrum complaints procedure. We take every complaint seriously and ensure that it is handled carefully and fairly. In this way, we strive for transparency and good service for everyone who comes into contact with us.
How do you submit a complaint?
You can do this in three ways:
Form:
Fill in the form below and we will contact you as soon as possible.
By email:
Send your complaint to management via: mirjamsmit@haagsdierencentrum.nl
By post:
Send your letter to:
Stichting Haags Dierencentrum
Lozerlaan 595
2544 MC The Hague
Attn: Management
When submitting your complaint, it is important that you include the following details:
Your name
Address
Phone number
Email address
This allows us to contact you if necessary.
Klachtenformulier
"*" indicates required fields
Specific complaints about animal health
Does your complaint relate to the health of an adopted dog or cat? Then it will be handled by the veterinary assistant or the veterinarian themselves. They will carefully review the situation and determine the necessary follow-up steps based on the available information.
Response time
We aim to provide a response within 5 working days after receiving your complaint. This ensures a quick and transparent handling process.
